How to know an email is really from us

If you received an email about documents and you are not sure it is genuine, that caution is exactly right. Here is how to check.

• Every email we send comes from an address ending in @clientadvisory.ca.
• Every link in our emails leads only to clientadvisory.ca. You can check by pressing and holding the link on a phone, or hovering over it on a computer, before you open it.
• We will never ask you for a password. We do not use passwords at all; we verify your email address instead.
• We will never ask for banking details, credit card numbers, or payment by email.
• We do not send documents as email attachments. Your documents are always inside the portal, after you sign in.

If anything feels off, do not click. Forward the email to info@clientadvisory.ca and we will confirm whether it came from us.